Question 1

What is Chime's 180-Night Home Trial?

Accepted Answer

Every Chime mattress comes with a 180-Night Home Trial. Sleep on it at home for up to six months. If it isn't right, returns are free. We recommend giving it at least 30 days — your body needs time to adjust to any new sleep surface.

Question 2

What warranty does my Chime mattress include?

Accepted Answer

Your Chime mattress comes with a 10-Year Warranty. If you experience defects in materials or construction, we'll repair or replace it at no charge. Learn more about our warranty.

Question 3

Shouldn't I try the Chime mattress before I buy it?

Accepted Answer

You should — and you can. Our 180-Night Home Trial gives you six months to sleep on it in your own home. If it isn't the right fit, returns are straightforward.

Question 4

What kind of frame or foundation works with my Chime mattress?

Accepted Answer

Our mattresses work with most foundations, bases, and adjustable frames. We don't recommend placing your mattress on a plastic base, a homemade foundation, or directly on the floor.

Question 5

What if I need to cancel my order?

Accepted Answer

Contact our Customer Service Team at +1 (888) 277-0023 as soon as possible.

Question 6

Do I need to keep any of my Chime's packaging materials?

Accepted Answer

No — feel free to dispose of the packaging. If you end up returning your mattress, you won't need it back in the box.

Question 7

Can I exchange my Chime mattress?

Accepted Answer

Yes. If you'd like to exchange your Chime mattress, reach out to our team via chat, email, or phone. Exchange options may vary by product.

Question 8

How do I care for my Chime mattress?

Accepted Answer

Spot clean lightly with a damp cloth and mild detergent if needed — just make sure liquid doesn't reach the foam layers beneath. We recommend using a water-resistant mattress protector for ongoing coverage. Do not remove the mattress cover, as this can void your warranty and damage the mattress.

Question 9

Can I flip my Chime mattress?

Accepted Answer

No — our mattresses are built in layers, and those layers aren't reversible. Keep it right-side-up.

Question 10

How do hybrid mattresses compare to memory foam or innerspring ones?

Accepted Answer

Hybrid mattresses combine coil support with foam comfort layers. Individually wrapped coils — like those in our hybrids — give you durability, motion isolation, and airflow. The foam layers add pressure relief and contouring. All-foam beds skip the coil system entirely; all-spring beds skip the foam. A hybrid gives you both.

Question 11

How long does my Chime mattress take to expand?

Accepted Answer

Give it 24–72 hours to reach full size. That said, you can sleep on your Chime mattress right away — even before it's fully expanded, it's ready to do its job.

Question 12

Do you ship to Alaska or Hawaii?

Accepted Answer

Yes — we ship to both. A nonrefundable $350 shipping fee applies and is added at checkout.

Question 13

Do I have to pay for return shipping?

Accepted Answer

Chime returns are always free.

Question 14

When can I expect to receive my Chime mattress?

Accepted Answer

Once your order ships, it typically arrives within 2–3 business days.

Question 15

Will all of my items be delivered at the same time?

Accepted Answer

We ship each item separately to make sure it arrives in good shape. If your order includes multiple items, they may come on different days — we'll send you tracking information for each one.

Question 16

How will my Chime order be delivered?

Accepted Answer

We ship via carriers like FedEx or UPS. Most orders arrive within 2–5 days of shipping. If your order includes multiple boxes, they may not all arrive on the same day.

Question 17

Does Chime offer financing?

Accepted Answer

Yes — you can finance your purchase through Affirm at checkout. Learn more about your financing options.

Question 18

Does Affirm perform a credit check?

Accepted Answer

Affirm runs a soft credit check when you create your account to verify your identity and check eligibility. Soft checks don't affect your credit score.

Question 19

How does Affirm work?

Accepted Answer

At checkout, select Affirm as your payment method. Fill in the required information and you'll get your loan terms right away. Monthly reminders keep you on track, and autopay is available if you want it. Your first payment is due 30 days after we finish processing your order.

Question 20

What is Affirm?

Accepted Answer

Affirm is a financing option that lets you buy now and pay over time, with fixed monthly installments across 3, 6, 12, 18, or 24 months. A down payment may be required.

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